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Have questions or feedback? We'd love to hear from you! Feel free to reach out using the contact form below or connect with us via email or phone. Our dedicated team is here to assist you and provide the information you need. Your input is valuable to us as we strive to enhance your experience. We aim to respond promptly and look forward to assisting you.
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FAQS
What is the best way to care for my jewelry to ensure it stays beautiful for years?
Proper care is essential to maintain the beauty of your jewelry. We recommend the following tips:
Regular Cleaning: Gently clean your jewelry with a soft cloth to remove dirt and oils.
Avoid Harsh Chemicals: Keep jewelry away from harsh chemicals, perfumes, and cosmetics.
Safe Storage: Store jewelry in separate pouches or boxes to prevent scratching.
Professional Inspection: Have your jewelry professionally inspected and cleaned annually.
By following these guidelines, you can enjoy your jewelry's brilliance for years to come.
Do you offer custom jewelry design services, and how does the process work?
Yes, we offer custom jewelry design services to bring your unique vision to life. Our process is simple:
Consultation: Schedule a consultation with our experienced artisans to discuss your ideas.
Design Concept: Our designers will create a concept based on your preferences and budget.
Approval: Review and approve the design concept before production begins.
Craftsmanship: Our skilled craftsmen bring your design to life using the finest materials.
Quality Assurance: Each custom piece undergoes rigorous quality checks.
Delivery: Your one-of-a-kind jewelry is delivered to you, ready to be treasured.
What is your return policy if I'm not completely satisfied with my purchase?
We want you to be delighted with your purchase. If for any reason you're not satisfied, we offer a hassle-free return policy. Here are the key details:
30-Day Return: You have 30 days from the date of purchase to return the item.
Unworn Condition: The item must be in its original, unworn condition.
Full Refund: You will receive a full refund, minus any shipping fees.
Custom Jewelry: Please note that custom-made jewelry is non-returnable.
To initiate a return, contact our customer service team, and they will guide you through the process. Your satisfaction is our priority, and we strive to make the return process as smooth as possible.
